|
|
Review 7/13/2011
|
|
by Bailey
07/12/2011
If you are looking for a competent, knowledgeable, and service oriented, appliance repair business then RUN do not walk away from Smith Brothers.
I needed a dishwasher repaired & called Smith Brothers based on all the glowing reviews of this business. (I now wonder about the rest of the reviews posted) I was told I could only sign up for 3-hour appt. window. Which I did, after taking the morning off from work and waiting 3 hours the technician finally showed up 20 minutes late! He said he could order the part & the dishwasher would be fixed within 3 days (He asked for partial payment of $100 - which I complied with because that is a reasonable request).
1 week later I still hadn't heard from him. Never once did he call to give me any kind of an update. So I started calling. Finally got a hold of him (into week 2 at this point) and asked for a specific day for him to come back & complete his work - he got MAJOR attitude because HE didn't like the day I had requested. I called the main office to ask for another technician & was treated extremely rudely by his supervisor. I was told no other technician would be allowed to finish the repair & that the situation was entirely my fault because I didn't pursue the technician enough. No apologizes or acceptance of any responsibility was ever made.
I made a 2nd appointment (because they had $100 of my money) and asked if I could be the first appointment of the morning. The supervisor abruptly answered, "9am - noon or 10am - 1 pm. Those are your choices" ..... I took the 9 am - noon spot hoping I would be the first appointment.¦ At 12:20 I was still waiting for the technician to come! He completely blew me off!!! No phone call - no nothing!!!
So, even though they have my money, and my dishwasher is still broken, I will not be calling them back. All of this started on June 17th and here it is July 12th...All Smith Brothers Appliance Repair did for me is lighten my bank account. DO NOT USE THIS BUSINESS.
|
|
|
|
|
|
|
|