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Business's response - by IDCSERVCOon 5/21/2012
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Dear Susan B,
If you review the order, I'm sure you'll find that your company did not pay the invoice until after you received the order; we have a strict policy that payment is only accepted after the merchandise has been delivered. You are correct that our Account Services and Collection departments close at 3:00 p.m. however we are open at 6:30 a.m. (and you can always leave a voice mail or a message). This is to facilitate better contact with the east coast.
If I can offer any assistance I hope you will call me.
Sincerely,
Jim Snodgrass
Account Services Manager
IDCSERVCO
3962 Landmark Street
P.O. Box 1925
Culver City, CA 90232-1925
PH: 800-446-9835, ext. 580
FX: 800-335-3962
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