Customer Reviews & Ratings
Complaint Posted 11/27/2018
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Angara is a scam!
You are overpaying for fake gems! Make sure you read Angara’s google reviews before purchasing.

My husband bought me one of Angara’s opal rings as my engagement ring. It was absolutely gorgeous and just my style. I was so excited to wear it in public. I wore it almost every day, making sure to remove it before washing my hands and being mindful of it. After a few weeks, the opal stone cracked and a piece fell off. I contacted Angara about this problem and they proceeded to tell me that opal is an “extremely fragile” stone. They sent me some tips on how to care for it and if I wanted to replace the stone, it would be $350. So I let this one slide, paid the $350 and got my stone replaced. The second time I was EXTREMELY careful with my new stone. In fact, I probably wore the ring once a month, on very special occasions. I made sure to follow all their tips and not get the stone wet. Next thing I know, the stone chips again, which really caught me by surprise considering I was conscious of not even bumping my hand on things. I reach out again and they basically tell me there is nothing they can do and proceed to tell me how fragile opal is. I was so devastated but paid the $350 to replace it ONCE AGAIN and this time I make sure to buy warranty. I promised myself I wouldn’t wear it until our wedding day. Wedding day comes, I strictly used it for the ceremony and took it off for reception. The next day, I am at a restaurant eating sushi and I notice the stone is GONE. It completely fell out of its socket and if course I couldn’t find it. I reach out to Angara, ready to use my warranty only for them to tell me warranty doesn’t cover damage or loss of stones! Angara even told me I should look into getting an opal necklace instead of a ring. Why would you offer opal rings if you knew how delicate they are? My husband paid so much money for a beautiful ring and now I’m left with a stoneless ring.
 
 
Business's response - by Barbara S.on 11/28/2018
Hello Susana, We are sorry to hear that your experience has not been a pleasant one. We follow a simple rule of treating customers the way we would like to be treated, and in that spirit we have tried to go above and beyond. On the issue of the warranty, please note that we do not have any record of you purchasing a warranty in our system. Further, we have not received any proof from you to the contrary despite having requested it. Even without the warranty, we replaced the opal the first time for free. When scratches, nicks, etc kept reoccurring, we did charge you for the opal replacement. We pride ourselves on doing the right thing and treat our customers as we would like to be treated by businesses that we buy from. Thousands of our customers wear opal rings proudly every day without issue. It is extremely uncommon for us to need to repair or replace an opal due to chipping or scratches - the fact that you have needed this multiple times is indeed an anomaly. Opals, and many other gemstones, are quite durable as long as they are properly cared for. Best Regards, Barbara Stein Customer Service Manager Angara.com
 
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Additional Business Information
Hours   Phone   (844) 527-4367 Address   550 South Hill Street, Suite 1015
Los Angeles, CA 90013
Website   https://www.angara.com Email   barbara.stein@angara.com
Contact   Barbara Stein, Sales Manager Other  
 
 
 
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